Privacy Policy

At LoungeHop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Data Controller

LoungeHop, located in Turkey, is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.

2. Data We Collect

We collect the following types of personal information:

• Identity Data: Name, surname as provided during purchase
• Contact Data: Email address
• Transaction Data: Purchase history, order details, payment information (processed by our payment provider)
• Technical Data: IP address, browser type, device information, and usage data collected through analytics

3. How We Use Your Data

We use your personal information for the following purposes:

• To process and fulfill your orders and deliver your lounge passes
• To send transactional emails including order confirmations and pass delivery
• To provide customer support and respond to your inquiries
• To analyze website usage and improve our services

4. Third-Party Services

We share your data with the following third-party service providers who assist us in operating our business:

• Lemon Squeezy – Payment processing and order management
• Supabase – Database and authentication services
• Resend – Transactional email delivery
• Google Analytics 4 – Website analytics and usage statistics
• Vercel – Website hosting and infrastructure
• Cloudflare – Domain management and security services

5. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. Google Analytics 4 is used to collect anonymized usage data. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order data is retained for accounting and legal purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at support@loungehop.com

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS technology.

9. International Transfers

Your data may be processed by our third-party service providers located outside of your country of residence. We ensure that appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last Updated' date. We encourage you to review this policy periodically.